FAQ
Here are some FAQs and answers about the factory and products. You can find the answers to the questions you want to know here.
1. What types of steel furniture do you offer?
We offer office desks, file cabinet, filing cabinets, bookshelves, storage lockers, office tables, printed wardrobe, shoe cabinbets, kitchen cabinets…
2. Do you offer custom sizes or colors?
Yes, we provide customization based on your needs, including size, color, and functionality.
3. What type of steel is used, and how durable is the furniture?
We use high-quality steel with eco-friendly coatings, ensuring durability and corrosion resistance.
4. How long does production take?
The production time for standard products is usually 7-20 working days. For custom furniture, the production time is typically extended by 10-20 working days, depending on the complexity and quantity of the order and the factory schedule.
5. Can I just buy a few items?
Yes, we accept small trial orders. You can send us your specific requirements via email or message.
6. What are the shipping methods?
We offer land, sea, and air shipping, depending on your location and order size.
7. Are shipping fees included?
Shipping fees are not included and are calculated based on the order’s weight and destination.
8. Can you provide free samples?
We can share the shipping cost when you place an order.
9. How can I get a quote?
Feel free to leave a message or email us at [email protected], telling us the products you need, the quantity, and related requirements. We will send you a detailed catalog and quote.
10. What is the product structure?
Most products are KD (knock-down) structures, but we can supply fully assembled or pre-assembled structures according to your needs.
11. What is the warranty policy?
Normally, we offer a 3-5 year warranty. All products are inspected before shipment to ensure they are shipped in good condition. If you find any damage or shortage upon receiving the product, please contact us immediately. We can replace or resend the product at our expense.
12. How long does delivery take? Can I track my order?
Delivery usually takes 10-30 days, and you can track your order online.
13. Do you offer discounts or promotions?
We offer bulk discounts. Contact us for details.
14. What payment methods do you accept?
To best suit your order size and ensure a smooth transaction, we provide the following payment options:
For smaller orders: You can choose from several quick and easy methods: Western Union, MoneyGram, PayPal, VISA, or direct Bank Transfer (T/T).
For full container orders: We suggest secure and efficient methods for larger transactions: Bank Transfer (T/T) or an Irrevocable Sight Letter of Credit.
15. Where are the loading ports?
They are usually loaded at Qingdao Port.
16. What are the acceptable payment terms?
30% deposit in advance, the balance upon the copy of B/L.
17. How can I visit your factory?
Our factory is located in Luoyang, Henan. If you are interested in visiting, please inform us of your arrival time and transportation method in advance, and we will pick you up.